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Who's calling...Barclaycard fined for silent calls
'sorry' a barclaycard spokesman said: we recognise that all calls, irrespective of the purpose, should be made in the right way and we accept that our processes, in place at the time of the review by ofcom, were inadequate .
the regulator also found that some of barclaycard's call centres had no procedures in place to prevent people receiving repeated abandoned calls over a short peratiod of time .
'repeat calls' ofcom investigated barclaycard from october 2006 to may 2007 and found that people receiving calls had no idea where they answere coming from .
as a result, we offer a full apology for any inconvenience and distress to our customers that these calls caused .
the credit provider was hit with a Â50,000 fine after an ofcom investigation uncovered an extremely high number of silent calls .